![]() ![]() ![]() Normally, the consumer law allows you your choice of a refund or a suitable replacement if a service isn't provided with due care and skill (or isn't provided at all). ![]() If an event or service is cancelled due to government restrictions, then your rights under the ACL aren't so black and white if you're seeking a refund. Under the Australian Consumer Law (ACL), a business isn't allowed to keep charging you for a service they're unable to provide, so you'd be well within your rights to stop payments for a service you're no longer receiving, like a gym contract.īut the COVID-19 pandemic has made things more complicated. Read COVID-19 content What are your rights? ![]() Stay informed with regular updates from our experts on shopping, travel, superannuation and your consumer rights.
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